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Appeals & Complaints
Appeals
Policy
Where can I get independent advice?
You can contact the Immigration Advisory Service (IAS) for advice
and help with an appeal. The IAS is a voluntary organisation independent
of government, and can provide confidential advice for you and your representatives.
The IAS can help you to decide whether or not to make an appeal. It can
also represent you at an appeal hearing.
Contact Details
3rd Floor, County House
190 Great Dover Street
London SE1 4YB
Telephone: (+44) (0)20 7967 1200
Duty office (open 24 hours a day): (+44) (0)20 8814 1559
Fax: (+44) (0)20 7403 5875
Email: advice@iasuk.org
Website: www.iasuk.org
The IAS also has offices in Birmingham, Cardiff, Gatwick Airport, Glasgow,
Harmondsworth, Heathrow Airport, Leeds and Manchester.
You may be entitled to have your representative paid for by the Legal
Services Commission's 'Community Legal Service' (CLS).
To find out if you qualify for this funding, contact:
Legal Services Commission
85 Gray's Inn Road
London WC1X 8TX
Telephone: (+44) (0)845 608 1122
Please do not send your appeal to the Legal Services Commission. You
should always send your appeal to the AIT or the British mission overseas
where your visa application was refused.
Where to send appeals
You may send appeals by post to:
Asylum and Immigration Tribunal
PO Box 7866
Loughborough LE11 2 XZ
United Kingdom
Or
Visa Section
British High Commission
Diplomatic Enclave
Ramna 5, PO Box 1122
Islamabad
Alternatively, you may fax them to: 0044 (0)15 09 221 699
Complaints
UK visas aims to offer a fair and professional service to all our
customers. We welcome feedback which helps us to focus on where we need
to improve
If you have any comments, or are concerned about the standard of service
you received, please let us know. We investigate all complaints fully
and will send you a reply within 20 working days
- If you wish to complain about the service you received from UK visas
at the British High Commission, please address your complaint in writing
to the Deputy Director Visa Services, British High Commission, Diplomatic
Enclave, Ramna 5, PO Box 1122, Islamabad or by fax to 0092 51 2824728.
- If you wish to complain about the service you received from Gerry's,
you may submit it direct to their website, in person at a Visa Application
Centre, or in writing to the Deputy Director Visa Services at British
High Commission, Diplomatic Enclave, Ramna 5, PO Box 1122, Islamabad
or by fax to 0092 51 2824728.
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