Customer Services & Feedback

UK visas aims to offer a fair and professional service to all our customers. We welcome feedback which helps us to focus on where we need to improve

If you have any comments about the standard of service you received, please let us know.

• If you wish to comment about the service you received from UK visas at the British High Commission, please address your comments in writing to the Deputy Director Visa Services, British High Commission, Diplomatic Enclave, Ramna 5, PO Box 1122, Islamabad or by fax to 0092 51 2824728.
  
  
• If you wish to comment about the service you received from Gerry's, you may submit it direct to their website, in person through the Comments and Suggestions box at a Visa Application Centre, or in writing to the Deputy Director Visa Services at British High Commission, Diplomatic Enclave, Ramna 5, PO Box 1122, Islamabad or by fax to 0092 51 2824728.
  

Applicant expresses concern that supporting documents have been mislaid. The matter was investigated and resolved. Applicant informed that visa applications henceforth will be provided with return to sender envelopes sealed prior to return to the commercial partner.

Applicants express concern over noise levels in the BHC visa waiting room. BHC takes action to soundproof the area by carpeting the entire waiting room and screening the interview booths.

Applicants express concern over delays in processing appeals. BHC acknowledge shortcomings and take action to reform appeals handling procedures.

Administrative delays and/or inefficiency identified at VAC. Action taken to better monitor the VAC.

Applicant expresses concern over the personal conduct of a member of staff handling telephone enquiries. Allegation investigated and found to have substance. Apology offered. Customer service training needs identified.

PSA figures